Privacy Policy

Last updated: April 13, 2026

1. Information We Collect

Information you provide

• Account information: Name, email address, company name, role
• Content you submit: Text inputs, uploaded documents, workflow parameters
• Business information: Company details, brand guidelines, client information you enter
• Communications: Support requests, feedback, approval reviews

Information collected automatically

• Usage data: Workflows executed, features used, timestamps
• Device information: Browser type, IP address (for rate limiting and security only)
• Performance data: Response times, error rates (anonymized)

Information from integrations

If you connect third-party services (email, calendar, CRM, file storage, meeting-transcript, and similar business tools), we access the content those connections can reach, such as email metadata and content, calendar events, CRM records, files, and meeting transcripts. Connected sources are synced continuously in the background (typically every 15 to 60 minutes) so your workspace stays current; what we can read is governed by the scope of the account you connect, and you can disconnect an integration at any time. Synced content is processed by the service providers listed on our subprocessors page. All integration data is encrypted at rest.

2. How We Use Information

We use your information to provide and operate our services, execute workflows, personalize your experience, send transactional communications, monitor system health, and generate anonymized analytics.

We do NOT: sell your data, use your content to train AI models, share data between tenants, or display advertising.

3. Data Sharing

We do not sell your data, and we do not share it between tenants. We share data with your channel partner (aggregated usage metrics and deliverables, if you are a client of one), with the service providers we use to operate the platform, and where required by law.

Service providers process data only as necessary to provide the service, under contracts requiring equivalent data protection. Each provider we use, and what it is used for, is listed on our subprocessors page, which we maintain as our providers change.

4. Data Retention

Account data and workflow outputs are retained while your account is active. AI inputs are processed by Anthropic with 30-day default retention (zero-retention available). All data is permanently removed within 30 days of account deletion.

5. Security

We protect your data with AES-256 encryption at rest, TLS 1.2+ in transit, role-based access controls, tenant-level data isolation (Row-Level Security), multi-factor authentication, and automated session management.

6. Your Rights

You can access, correct, delete, or export your data. You can opt out of non-essential communications and revoke integration connections at any time. Contact us to exercise these rights.

7. Cookies

We use authentication cookies only (essential for login). No third-party tracking, advertising, or analytics cookies.

8. Children

Our service is not intended for individuals under 18.

9. Changes

Material changes to this policy will be communicated via email. Continued use constitutes acceptance.

10. Contact

For privacy inquiries: privacy@tailoredaisolutions.ai